Privacy Policy

This Privacy Policy explains how Zhuang Culture collects, uses, shares, and protects personal information when you visit zhuangculture.com, place an order, contact us, or use our services.

Information We Collect

• Contact information such as name, email address, phone number, billing address, and shipping address.
• Order information such as products purchased, order number, payment status, delivery details, returns, refunds, and support history.
• Technical information such as IP address, device type, browser, pages viewed, cookies, approximate location, and referring links.
• Messages, photos, reviews, or other content you send to customer support.

How We Use Information

• To process orders, payments, shipping, returns, refunds, and customer support requests.
• To communicate about orders, account activity, policy updates, and support issues.
• To improve our store, product presentation, fraud prevention, website performance, and customer experience.
• To send marketing messages when permitted by law and your preferences.

Shopify And Service Providers

Our store is hosted by Shopify. Shopify and related service providers may process information for ecommerce hosting, checkout, payment processing, fraud prevention, analytics, shipping, email, customer support, advertising, and store operations.

Payments

Payment information is processed by Shopify and supported payment providers. We do not store full payment card numbers on our own servers.

Cookies And Analytics

We may use cookies and similar technologies for store functionality, cart and checkout operation, analytics, performance, advertising measurement, and customer experience improvements. Browser settings may allow you to block or delete cookies, but some store functions may not work properly.

Sharing Information

We may share information with service providers that help operate our store, fulfill orders, process payments, deliver packages, prevent fraud, provide support, run analytics, or comply with legal obligations. We do not sell personal information in the ordinary meaning of selling customer lists for money.

Data Retention And Security

We keep information as long as needed for orders, support, accounting, fraud prevention, legal obligations, and business records. No online service can guarantee perfect security, but we use reasonable safeguards and rely on Shopify and service providers for secure ecommerce infrastructure.

Your Choices

You may contact us to request access, correction, deletion, or other privacy-related assistance where applicable. Marketing emails can be unsubscribed from using the link in the email or by contacting us.

Customer Support

Email: support@zhuangculture.com

Phone: +1-636-286-3113

Support hours: Monday - Friday, 9:00 AM - 7:00 PM Pacific Time (Pacific Time, Los Angeles time; PST/PDT depending on season)

Business Mailing Address

Zhuang Culture
30 N Gould St STE N50
Sheridan, WY 82801
United States

This is a business mailing address. It is not a retail store, showroom, warehouse, pickup point, or return center. Please do not send returns, legal documents requiring special service, supplier samples, or product packages to this address unless our support team has provided written instructions.