Contact Us

We’re here to help.

If you have any questions regarding your order, shipping, returns, or product information, please contact our support team.

Customer Support

Email: support@zhuangculture.com

Phone: +1-636-286-3113

Support hours: Monday - Friday, 9:00 AM - 7:00 PM Pacific Time

Response Time:
Most inquiries are answered within 24-48 business hours. Response times may be longer during weekends, U.S. holidays, major sales events, carrier delays, or periods of high support volume.

Business  Address

30 N Gould St STE N50
Sheridan, WY 82801
United States

This is our business mailing address. It is not a retail store, showroom, warehouse, pickup point, or return center.

Please do not send returns, product packages, legal documents requiring special service, or supplier samples to this address unless our support team has provided written instructions. Items sent without authorization may be refused, delayed, lost, or unable to be processed.

What To Include When Contacting Us

For order help, please include:

- Your order number
- The email address used at checkout
- The shipping name and ZIP code
- A short description of the issue

For damaged, defective, missing, or incorrect items, please include:

- Clear photos of the item
- Photos of the packaging
- A photo of the shipping label
- A description of the problem

Please contact us within 7 days of delivery if your item arrives damaged, defective, incomplete, or incorrect.