This Privacy Policy explains how Zhuang Culture collects, uses, shares, and protects personal information when you visit zhuangculture.com, place an order, contact us, or use our services.

Information We Collect

We may collect information you provide directly, including:

- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Customer support messages
- Return, refund, or claim information
- Product reviews or other content you submit
- Marketing preferences

We may also collect technical and usage information, including:

- IP address
- Device and browser information
- Pages viewed
- Referring URLs
- Cookies and similar technologies
- Cart, checkout, and purchase activity
- Approximate location based on IP address
- Advertising or analytics identifiers where permitted

Payment information is processed by Shopify and supported payment providers. We do not store full payment card numbers on our own servers.

Shopify And Service Providers

Our store is hosted by Shopify. Shopify helps provide our ecommerce store, checkout, payment processing, fraud prevention, analytics, store performance, and related services.

Information submitted through our store may be shared with Shopify and other third-party service providers that help us operate our business.

Shopify provides privacy information and certain privacy choices at https://privacy.shopify.com/en.

How We Use Information

We use personal information to:

- Process and fulfill orders
- Provide shipping, delivery, returns, refunds, and customer support
- Send order confirmations, shipping updates, return updates, and service messages
- Prevent fraud, abuse, chargebacks, and security issues
- Improve our website, products, policies, and customer experience
- Send marketing messages if you choose to receive them
- Measure advertising and website performance
- Personalize website content and advertising where permitted
- Comply with legal, tax, accounting, customs, and regulatory obligations
- Enforce our Terms of Service and protect our rights

How We Share Information

We may share information with service providers that help us operate our business, including:

- Shopify and ecommerce platform services
- Payment processors
- Fraud prevention and security providers
- Warehouses, fulfillment partners, suppliers, and logistics providers
- Shipping carriers and customs-related service providers
- Customer support tools
- Email, SMS, and marketing tools
- Analytics and advertising platforms
- Professional advisors, insurers, legal authorities, or regulators when required

Because some supply-chain, fulfillment, and logistics partners are located outside the United States, order information may be transferred internationally when needed to fulfill your order.

We do not sell personal information in exchange for money. Depending on applicable privacy law, some advertising, analytics, or data-sharing activities may be considered "sharing", "targeted advertising", or "sale" of personal information. Where required, you may opt out using the privacy choices link displayed on our website or by contacting support@zhuangculture.com.

Cookies And Similar Technologies

We use cookies and similar technologies to:

- Keep the website and checkout working
- Remember cart activity
- Understand site performance
- Prevent fraud and abuse
- Support analytics and advertising
- Improve customer experience

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

If our store displays a cookie banner or privacy preference tool, you can use it to manage available choices.

Marketing Choices

You can unsubscribe from marketing emails by using the unsubscribe link in our emails or by contacting support@zhuangculture.com.

Transactional emails, such as order confirmations, shipping updates, return updates, and support messages, are not marketing emails and may still be sent when necessary.

Your Privacy Rights

Depending on where you live, you may have rights to request:

- Access to personal information
- Correction of personal information
- Deletion of personal information
- A copy of personal information
- Restriction or objection to certain processing
- Opt out of certain targeted advertising or data-sharing activities
- Withdrawal of consent where processing is based on consent

To submit a privacy request, contact support@zhuangculture.com. We may need to verify your identity before processing your request.

You may also use Shopify's privacy portal for certain Shopify-controlled processing choices at https://privacy.shopify.com/en.

Data Retention

We keep personal information as long as needed for orders, customer support, returns, refunds, legal compliance, tax and accounting records, customs records, fraud prevention, dispute resolution, security, and business operations.

Retention periods vary depending on the type of information and the reason it is kept.

Security

We use reasonable technical and organizational measures to protect personal information. However, no website, payment system, email, or internet transmission is completely secure.

International Transfers

Your information may be processed in the United States, China, Canada, or other countries where Shopify, payment providers, logistics partners, suppliers, and service providers operate.

These countries may have privacy laws different from those in your location.

Children

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact

For privacy questions or requests, contact:

Email: support@zhuangculture.com

Phone: +1-636-286-3113

Business  address:

Zhuang Culture
30 N Gould St STE N50
Sheridan, WY 82801
United States